Personalized Tech Support
In the event you experience a technical issue, we offer technical assistance in support of your warranty both live via the telephone and online through email and this website. When contacting our tech support team, you’ll connect with a trained technician with over a decade of experience. In many cases, you can work directly with the technician that prepared your product. Our technicians have the knowledge to troubleshoot your issue and the authority to act quickly to resolve a problem when necessary.
Our Warranty Policies
Our pre-owned technology equipment is generally covered by a warranty. See terms and conditions for each item advertised or contact a sales representative for details.
Covered and provided:
- Defects that occur during warranty period under normal conditions and normal use
- Parts or replacement items as needed to correct a defect
- Standard shipping of parts or replacement items
Not covered or provided:
- Defects or damage due to neglect or abuse
- Correction of software viruses, operating system corruption and user installed software
- Overnight shipping of parts or replacement items
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